NEW TOPICS 2012
Seriously Difficult People TM
How to manage difficult staff
Vicarious Trauma
Boosting resilience & performance
Managing depression in
the workplace
Advanced Communication
Skills for Managers
Suicide intervention-
how to respond with confidence
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- Communication and conflict resolution training
- Supervision skills and team
building
- The Active Service Model and person centred care
- Basic and advanced counselling skills for customer service staff
- Positive Psychology for Managers and Supervisors
- Resistant & difficult clients
- Grow wellbeing for clients and
staff
- Stress management for busy people
- Depression in the workplace
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